Manual discounts can solve customer issues, but uncontrolled discounting hides margin leakage and makes promotion performance harder to measure. Good controls preserve flexibility without making every budtender a pricing administrator
A catalog that is manageable at one store can become chaotic across many locations. Different names, prices, categories, and duplicate SKUs make reporting harder and increase the chance of menu or checkout errors
Refunds and voids affect revenue, inventory, payments, and sometimes compliance reporting at the same time. Weak controls can create unexplained stock changes or make end-of-day reconciliation harder
An error log turns isolated compliance or integration failures into information the team can act on. Without a shared record, staff may retry the same action repeatedly, create duplicate adjustments, or lose the context needed for support
Data export is easy to ignore until an audit, accounting project, acquisition, vendor change, or outage makes it urgent. Operators should know what they can retrieve and in what format before they depend on any platform for years
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Data access should match job responsibility. Sales staff may need customer and transaction information, inventory teams need stock detail, and executives need cross-location reporting, but not every role needs every dataset
Recovery is broader than turning the POS back on. A cannabis retailer may need to verify transactions, compliance submissions, inventory, payments, ecommerce, printers, scanners, and employee sessions after an interruption