When a publisher refuses to delete a negative article, you aren't out of...

https://ace-wiki.win/index.php/What_to_Do_Before_You_Escalate_a_Negative_Article_Situation:_A_Strategic_Playbook

When a publisher refuses to delete a negative article, you aren't out of options. You can often mitigate the damage by requesting specific corrections to factual errors or asking for a snippet refresh to update how your information appears in search