Voice AI can sometimes mix up details, like misreading order numbers—B3172...

https://foxtrot-wiki.win/index.php/How_Do_You_Calculate_Unsupported_Claim_Rate_in_a_Voice_Agent%3F

Voice AI can sometimes mix up details, like misreading order numbers—B3172 instead of B3712. This post explores how identifier readback and risk-tiered verification help catch mistakes early, ensuring customers get accurate info