Voice AI can slip up with wrong answers when it misunderstands or mixes up...

https://fast-wiki.win/index.php/Why_Does_My_Voice_AI_Agent_Confidently_Say_the_Wrong_Thing%3F

Voice AI can slip up with wrong answers when it misunderstands or mixes up data. Catching mistakes early saves time and frustration. One concrete way: have the system read back order IDs to the customer for confirmation