Voice AI can slip up by mishearing or misunderstanding user details, leading to...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can slip up by mishearing or misunderstanding user details, leading to wrong answers. A practical way to catch these mistakes is using controls like readback—having the system repeat order IDs aloud for confirmation