Voice AI can mess up answers when it mishears or misunderstands user input. One...

https://andysexpertblog.nexorafield.com/posts/does-lowering-temperature-actually-reduce-hallucinations-in-support-calls

Voice AI can mess up answers when it mishears or misunderstands user input. One practical way to catch these errors early is by adding a readback step—like repeating order IDs back to the user for confirmation before proceeding