How a $2M SaaS Company Blew 8% of Signups Because Customers Were Still Using Internet Explorer

https://www.scribd.com/document/990406485/How-Regular-X-Users-Can-Fix-Access-Breaks-by-Using-NoScript-A-Practical-Step-by-Step-List-184429

When support volume spikes: how outdated browsers quietly tanked product metrics Two years after launch, a SaaS company with $2 million annual recurring revenue noticed a pattern nobody wanted to own