By 2026, AI customer service platforms are hitting 70% automation within a...

https://www.bookmarkpage.win/ai-customer-service-tools-in-2026-aren-t-about-replacing-agents-but-helping

By 2026, AI customer service platforms are hitting 70% automation within a week, but not all bots fully resolve issues. Many excel at assist vs resolve—helping agents handle cases faster, not replacing them outright